Contrat de vente à distance

Under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation. This contract is concluded with your order details at checkout; the order summary and proforma are always available on your order page. In case of conflict, the Turkish version prevails.

Article 1 — Parties

Seller: the store selling the product, whose name, address and tax details are shown on the order.
Buyer: the person placing the order, whose delivery details are on the order.
Intermediary service provider: Pazarics (details below).

Article 2 — Subject

The rights and obligations of the parties regarding the sale and delivery of the product ordered through the Platform, whose characteristics, price and delivery terms are stated in the order summary.

Article 3 — Product, price and payment

Product type, quantity, option, unit price, shipping and total price are shown in the order summary and pre-contract information form. Payment is made by the selected method (card, bank transfer, SWIFT) and held in escrow by Pazarics until the order is completed.

Article 4 — Delivery

The product is delivered to the address provided within the handling time on the product page and the selected shipping service, and within 30 days at the latest. For international deliveries, import taxes and customs charges in the destination country are borne by the buyer unless agreed otherwise (DDP).

Article 5 — Right of withdrawal

The buyer may withdraw within 14 days of delivery without giving a reason, by notice via the order page or in writing to the seller. The seller refunds the payment within 14 days of the notice; the buyer returns the product within 10 days. Goods made to the buyer's specifications (e.g. private label), perishable food, and opened health, hygiene and cosmetic products are excluded.

Article 6 — Business purchases

For wholesale, RFQ and negotiated purchases where the buyer acts for commercial purposes, consumer law does not apply; returns and quality terms follow the agreed offer and Platform rules.

Article 7 — Disputes

Consumers in Türkiye may apply to Consumer Arbitration Committees within the monetary limits announced by the Ministry of Trade, or to Consumer Courts. Consumers resident abroad retain the mandatory protections of their country of residence.