Rückgabe & Stornierung
Returns for retail orders
Open a request
Within 14 days of delivery, message the seller from the order page or open a case with "Report a problem".
Send the item back
Ship it unused, ideally in its original packaging, to the address given by the seller within 10 days.
Get your refund
The refund is made to your original payment method within 14 days of the seller receiving the item or of your withdrawal notice.
Return shipping
For withdrawals within Türkiye, return shipping is paid by the seller when the seller's contracted carrier is used. If the item is damaged, incomplete or not as described, the seller pays all costs. For international returns of non-defective items, return shipping is paid by the buyer.
Non-returnable items
- Custom-made, personalised or private-label products,
- Perishable food and items that may expire quickly,
- Opened cosmetics, personal care and hygiene products,
- Items used or damaged after delivery.
Cancelling an order
You can cancel from the order page before the seller confirms and starts preparing the order, with a full refund. Once shipped, the returns process applies.
Wholesale, RFQ and negotiated orders
For business purchases, returns and quality follow the agreed offer terms. If goods do not match what was agreed, open a case with "Report a problem"; payment stays in escrow until resolved.