Käuferschutz
Every payment on Pazarics is protected by escrow. The seller cannot receive the money until you receive and confirm your order, or until the dispute window closes.
How you are protected
- Item not received: if the order is not shipped or never reaches you, you get a full refund.
- Not as described: if the item differs significantly from its description, arrives damaged or incomplete, open a case with "Report a problem"; the payment stays in escrow until it is resolved.
- Wholesale orders: the quantity, quality and delivery terms agreed through negotiation or RFQ are part of your order. If they are not met, our support team reviews the records and decides.
- Group buys: if the target quantity is not reached, all payments are refunded automatically.
Time limits
After delivery you can report a problem within 14 days for retail orders and 7 days for wholesale orders. If nothing is reported, the order completes automatically and the payment is released to the seller. If delivery is not confirmed within 30 days of shipping, the order is considered delivered.
Right of withdrawal
Consumers in Türkiye have a 14-day right of withdrawal for retail purchases under Law No. 6502 and the Distance Contracts Regulation. Consumers in the EU and other countries also benefit from the mandatory consumer rights of their country of residence. Custom-made goods and goods that cannot be returned for hygiene reasons (e.g. opened food or cosmetics) are excluded.